Meet with a product expert for your tech needs
Connect one-on-one with a business or education product expert by video chat or audio call. As specialists in Microsoft products, we can guide you through your best options for hardware, software, and services. We’re also here to get you up to speed with product setup and training once you’re ready. The best part? Our assistance is totally free.
Meet with an expert today
If you’re ready to begin a consultation now, you can skip the appointment process and start a live chat during our business hours. Our team is available Monday – Friday, 5:00 AM - 5:00 PM PT, and Saturday – Sunday, 5:00 AM to 1:00 PM PT.
Protect your devices. Extend your coverage.
Our product experts can explain all the benefits of a Microsoft Complete for Business warranty. Book an appointment to get advice on how you can work worry-free with extended protection and advanced technical support for your devices.
How to book an appointment
Choose your topic
Select ‘Book a consultation’ and choose the type of advice you’re looking for. This will help us connect you with the right expert.
Pick your day and time
Pick an available day and time and provide us with some basic info.
Get your video link
We’ll send you a confirmation email with a Microsoft Teams video link. (You can turn off your camera if you’d prefer an audio call.)
Manage your appointment
If you need to change anything about your appointment, just follow the instructions in your confirmation email.
Real reviews from real business customers
"The ability to speak to a consultant about how Microsoft’s portfolio can meet the specific needs of a small business is a game changer. This consultancy service is like a guided tour, and I am royally impressed and satisfied that you offer this now."
"My product expert was very knowledgeable and took the time to learn about my current uses of Microsoft 365, made suggestions on how to use it better, and explained what an upgrade could do. He wasn't trying to hard sell me, which I appreciate.”
"I found the consultation really helpful. It was an open exchange where the expert understood my business needs and was able to give concise, factual information to help me reach a decision."
Meet some of our experts
Frequently asked questions
No, you can click the link provided in your appointment confirmation email and sign in as a guest through your web browser (only Edge or Chrome are supported at this time). However, the Microsoft Teams app is recommended for the best experience on a smartphone or tablet.
Yes, as long as the account holder is 18 years or older and will be in the session.
Currently, we’re supporting US, CA, and AU customers. If you reside in one of these regions, please visit the appropriate regional site to book a consultation.
Yes, but you’ll need to do this on your first call with the product expert. They’ll schedule the follow-up consultation for you.
Yes, our product experts will give you the option to add items to your own cart or let them add items to your cart and complete the transaction on your behalf.
No, these appointments will help you specifically with either assessing your business’s tech needs (consultation) or training you on how to use your new hardware or software (product training). If you need technical support or have questions related to a product you already own, please visit Microsoft Support for help.
Business consultations last up to 60 minutes and product training sessions last up to 30 minutes. If you need more time, your business product expert will be happy to help you schedule a follow-up during your initial call.
No, you have the option to turn your camera off or on at any point during the call.
You can make changes to your appointment here. You’ll need the confirmation number found in your confirmation email.
Yes, captions can be turned on during the conversation.
Some customers find it useful to record the meeting to refer back to later, but it’s up to you. At the beginning of the session you’ll be given the option to record. You can then opt in or out.
During a consultation, your product expert will listen to understand your tech needs, then guide you through your best options for devices, software, and resources, so you’re set up for success. If we sell it, you can buy it.
Why shop at Microsoft Store for your business
Consider us your go-to specialists for Microsoft products and services. Whether you’re a company of three or 300, our product experts can help you find the right Microsoft devices, software, and resources to meet your goals and grow your business. Learn more >
Product experts here to help
We can answer questions, help you find the right solutions for your business, and save time and IT resources on deployment.
Coverage and protection plans
Safeguard your investment with accidental damage coverage, next-business-day replacement, SSD data retention, and more.
Free online training
Build your skills with a product expert. In addition to one-on-one sessions, we offer group training for your entire team.